FAQ

1. What sizes do you offer?
We offer a wide range of sizes from XS to L, and in some cases, up to plus sizes. Check our size chart on each product page for more detailed measurements.

 

2. How do I know my size?
Please refer to our comprehensive size chart available on each product page. We are also available for our customers to get a better idea through Social Media Chat.

3. What is your return policy?
We accept returns within 7 days of receiving your order, provided the item is unworn, unwashed, and in its original condition. Please refer to our return & Refund policy page for more details on how to initiate a return.

4. How long does shipping take?
Standard shipping typically takes 3-7 business days. 

5. Do you ship internationally?
No, We don't have international delivery at the moment. 

6. What payment methods do you accept?
We offer Cash on Delivery, Bank Transfer and Digital Payments like Easypaisa & Jazz Cash.

7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package.

8. Do you offer custom or personalized clothing?
Currently, we do not offer custom or personalized options, but we are always looking for new ways to serve our customers. Stay tuned for any updates!

9. How do I care for my clothing?
We recommend following the care instructions provided on the product page. Generally, we advise washing in cold water and air drying to maintain the fabric quality.

10. Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placing them. After this period, we begin processing and may not be able to accommodate changes.

11. How can I contact customer service?
You can reach us on our social platforms or email us at info@otdestore.com

12. Do you have any promotions or discounts?
Yes, we often run seasonal promotions and offer discount codes to our subscribers. Sign up for our newsletter to stay informed about the latest offers.